Q: Jason, There are three words at the bottom of your Amazon.com Chimney Balloon presentation that deals with a metal chimney. I have a normal 12″ or 10″ chimney with the normal flu. Will your product work in that kind of a setup? How is the pillow inflated? How long can I expect this product to last? What kind of a guarantee do you provide? Thank you for your assistance, – DM
A: Dear DM, Thank you for your interest in the Chimney Balloon. If you have a 10″ to 12″ diameter flue with a normal flapper or swivel damper you will have no problem using a 12″ Chimney Balloon. The lifespan of a Chimney Balloon is directly proportional to how often you install and uninstall it. If you put it in and leave it, it can last more than 10 years only needing an annual top-off of air. If you take it in and out every week, it will last around a year. Personally, My 9×9 Chimney Balloon is removed and reinstalled about 6 times per year, and I am going on year 4 now without any issues at all. Your Chimney Balloon comes with a standard 1-year manufacturers warranty. However, if you are not satisfied with your Chimney Balloon for any reason you can return it within 30 days for a prompt refund.