Information
Free Shipping
Free Economy Shipping:
We offer a free shipping option for all orders shipping to the continental 48 states. We reserve the right to ship the product by whatever carrier and speed that is most economical. The product will ship from zip code 29681. Orders from Alaska or Hawaii or other US territories will have shipping options quoted in the shopping cart.
Shipping to Canada:
We have an exclusive stocking distributor for Smoke Pencil products in Guelph, Ontario Canada. Contact Eden Energy Equipment at 800-665-3336.
For fireplace products, please contact us for customized express shipping. For affordable slower consolidated shipping options check our eBay store: https://www.ebay.com/
FedEx or UPS Shipping:
If you select FedEx or UPS shipping at checkout, the shopping cart will calculate the cost of your shipment. Place your order before 2:00pm to ensure your package goes out that day. Please call in your order to 608-467-0229 if you need to ensure it to ship on a given day.
Our website does not calculate Saturday delivery. Please call for a quote on a Saturday delivery option. It is available upon request.
Custom Product Shipping:
It takes up to 30 business days for us to ship custom products. This time may be longer during peak seasonal demand.