Q: Jason, Just purchased a Chimney Balloon but it keeps deflating. Lots of cold air coming down my pre-fab fireplace which I never intend to use. No obvious rip in the Chimney Balloon and it stays inflated when not up until the flue. Could too much cold air be the reason? I live in a northern State.- KW
A: Hi KW, When the Chimney Balloon is inflated by mouth the warm air that you blow into it will cool and sometimes this will compress the air inside the Chimney Balloon enough that it will lose noticeable pressure. Our first recommendation is to try topping it off with air after the air inside has had a chance to cool.
If that does not work, I would recommend that you call our customer service line (608) 467-0229 and we can get you a replacement. It is not common, but occasionally there can be a defect that is causing an issue. No matter what the problem is, customer service will get you taken care of with whatever it takes to make this right for you. – Jason